🐾 PetsDmart Privacy Policy

Last Updated: [25 AUG 2025]

At PetsDmart (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website [petsdmart.com], our veterinary services, and related platforms.

All services and data handling provided through PetsDmart are backed by Real Care Animal Clinical Complex (RACC), Nagpur, our veterinary partner.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing/delivery address.
  • Pet Information: Pet’s name, species, breed, age, medical history (for vet appointments).
  • Order & Payment Data: Order details, payment method (UPI, credit/debit card, net banking, wallets, COD). (We do not store your full card details – payments are processed securely via third-party gateways.)
  • Technical Data: IP address, browser type, device information, cookies.
  • Communication Data: Messages, queries, or feedback shared via our forms, WhatsApp, email, or phone.

2. How We Use Your Information

Your data is used by PetsDmart and RACC for the following purposes:

  • To process and deliver product orders.
  • To confirm and manage veterinary appointments.
  • To maintain pet health and medical records (backed by RACC).
  • To provide better veterinary diagnosis and follow-ups.
  • To offer customer support and resolve queries.
  • To improve product selection, hospital services, and website experience.
  • To send service updates, offers, and promotions (only if you opt-in).
  • To comply with medical, legal, and regulatory requirements.

3. Sharing of Information

We do not sell or rent your data. However, we may share information with:

  • Veterinary Partner (RACC): All medical and pet-related data is securely stored and used by Real Care Animal Clinical Complex for treatment and record-keeping.
  • Service Providers: Delivery partners, payment gateways, and IT support.
  • Legal Authorities: If required by law or to protect safety, rights, or compliance.

4. Data Security

All data is securely managed and protected by PetsDmart and backed by RACC’s secure infrastructure. Payments are encrypted through trusted third-party gateways.

5. Cookies & Tracking

PetsDmart uses cookies to:

  • Improve website experience.
  • Store cart items and login sessions.
  • Track website usage for service improvements.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal data.
  • Request a copy of your pet’s medical records (maintained by RACC).
  • Withdraw consent for promotional communications at any time.

To exercise your rights, contact us at 📧 raccpetsdmart@gmail.com.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated “Last Updated” date.

9. Contact Us

For questions about this Privacy Policy or data usage, please contact us:

All data and services are backed by Real Care Animal Clinical Complex (RACC), Nagpur.